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TERMS & CONDITIONS | PRIVACY POLICY | SITEMAP

TERMS AND CONDITIONS

The following Terms and Conditions (the “Terms and Conditions”) govern the purchase of the product(s) you have selected in your basket at g-shock.sg (the “Products”). The term “Casio” refers to Casio Singapore Pte Ltd (UEN 197200980M), a company incorporated in Singapore and having its registered office at 238B Thomson Road, #18-01/08 Novena Square Office Tower B, 307685.

Placing an Order
You must be at least eighteen (18) years of age and a resident of Singapore to purchase the Products. When you place an order to purchase the Products, your order constitutes an offer to purchase the Products. Casio has absolute discretion to reject your order without any reason. All orders are subject to acceptance by Casio. Your order is accepted when Casio confirms your order by electronic mail. No cancellation is allowed after Casio confirms the order, unless Casio allows the cancellation which will be subject to Casio’s discretion and prevailing policies.

Availability, Description and Price
The availability, description and prices of the Products are as stated in G-Shock.sg’s product list. All prices are stated in Singapore Dollars, inclusive of Goods and Service Tax. All Products are on an “as is” and “as available” basis. Casio does not warrant that the availability, descriptions and prices of the Products stated in G-Shock.sg product list are accurate and complete. Casio will not be liable in any way for any inaccuracy and incompleteness in relation to the availability, descriptions and prices of the Products stated in G-Shock.sg product list. All items available for online purchase are not guaranteed to be in stock at the time of order processing. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.

Any discounts and rebates offered are subject to terms and conditions as Casio may from time to time prescribe. All discounts and rebates offered may be withdrawn/cancelled by Casio without notice. All free gifts offered may be withdrawn at any time without notice. Free gifts are whilst stocks last. Free gifts are not exchangeable.

Payment
All payments shall be subject to the payment methods and terms and conditions of our payment service providers. You must read the terms and conditions of the payment service providers before purchasing the Products.

Delivery
G-Shock.sg can deliver to all local addresses by courier. Casio offers three free delivery attempts for all purchases made via G-Shock.sg. Should three delivery attempts fail, the Products will be sent back to Casio warehouse and do write in to sales@casio.com.sg on how to collect your Products.

Risk of Loss and Damage
Risk of loss and damage of the Products passes to you on the date that the Products are delivered to the Delivery Address or are collected by you. Casio shall retain title to the Products until such time as payment for the Products has been effected.

Returns and Exchange
Casio may allow return of the Products subject to Casio’s discretion and prevailing policies. Items may only be returned under the following circumstances:

- Wrong item received
- Damaged item received

To return a wrong / damaged item, you will be required to bring the item with original packaging and Proof of Purchase (e.g. Invoice) to Casio Service Centre, located at Novena Square Office Tower B, Level 18. Item will be assessed by Casio to determine if return is allowed. Should return be allowed, the purchase amount will be credited back to the credit card used for the purchase. Any voucher or promo code used for the purchase will not be credited back. Before proceeding to Casio Service Center, do email to sales@casio.com.sg to make an appointment.

Liability
Casio excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) where permitted by law. Casio will not be liable for damages which are not reasonably foreseeable arising out of or about the Products and use of G-Shock.sg.

Except to the extent required by the applicable law, Casio will not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed at G-Shock.sg .

Casio will not be liable to you or any party for any damage, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, or economic loss or loss of opportunity) arising out of or in connection with your use of the G-Shock.sg , or reliance on any information, materials or online services provided at G-Shock.sg , regardless of the form of action and even if Casio had been advised as to the possibility of such damages. This exclusion clause shall take effect to the extent permitted by Singapore law.

In any event, and notwithstanding anything contained in the Terms and Conditions, Casio’s maximum aggregate liability in contract, tort (including negligence or breach of statutory duty) or otherwise arising out of or about your purchase or use of G-Shock.sg shall be limited to the price of the Products purchased from G-Shock.sg

Privacy / Data Collection

By accessing G-Shock.sg, submitting information to us and/or using G-Shock.sg, you acknowledge and agree that you have read, understood and consent to Casio Privacy Policy which can be accessed at https://www.g-shock.sg/g-news/webpages/privacy-policy and is incorporated herein by reference.

Intellectual Property

The intellectual property in all design, text, graphics and other materials and the selection or arrangement of such material in the G-Shock.sg website is owned by Casio and/or its respective licensors.

Notices

All notices or communications given by Casio to you if sent by post or left at your last known address or sent to your last known email will be deemed to be received by you on the day following such posting or transmission or on the day when it was so left; or

You may only give notice to Casio in writing sent to gfactorycrm@casio.com.sg or via the “Contact Us” page of G-Shock.sg, and Casio shall be deemed to have received such notice only upon receipt.

Waiver/Invalidity
Casio’s failure to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its rights and remedies. The invalidity of any provision of the Terms and Conditions shall not adversely affect the validity or enforceability of the remaining provisions.

Severability

If any term in these Terms and Conditions is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the legality, validity or enforceability in that jurisdiction of any other term of these Terms and Conditions or the legality, validity or enforceability in other jurisdictions of that or any other term of these Terms and Conditions.

No Third Party Rights

Save for Casio’s directors, staff, employees and authorised representatives, these Terms and Conditions are not intended to confer rights to any other third party under the Contract (Rights of Third Parties) Act.

Entire Agreement
The Terms and Conditions supersedes all prior representations, understandings and agreements between Casio and you.

Variation
Casio reserves the right to modify the Terms and Conditions at Casio’s discretion. Such modification will be effective immediately.

Applicable Law
The Terms and Conditions shall be governed by and construed under the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore in relation to and/or about the Terms and Conditions.

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Personal Data Policy

1. The purpose of this document is to inform you of how Casio Singapore Pte Ltd (“Casio Singapore”) handles personal data which is subject to the Personal Data Protection Act 2012 (No. 26 of 2012) ("PDPA").

2. Without prejudice to the foregoing, by accessing and using our website in any way, you represent and warrant that you have read, understand and consent to the collection, use and disclosure of your personal data as set out above.

How We Collect Personal Data

3. Generally, Casio Singapore may collect Personal Data in various ways including:

(a) in the course of your purchasing our products or services, or your providing documentation or information to us;

(b) You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

(c) when you use or subscribe to any of our online services or communication platforms (including electronic publications, mailing lists, updates, alerts, announcements);

(d) when you communicate or interact with us via telephone, letters, fax, face-to-face meetings, our website, email or other modes of contact;

(e) CCTV recordings while you are within our premises;

(f) when you attend an event or activity organised by us;

(g) when you submit an employment application or provide documents or information such as your resume, from recruitment agencies and employment references;

(h) from public information sources, search services and other third parties;
(i) "cookies" connected with personal information; and

(j) when you submit your Personal Data to us for any other reason.

4. If you provide us with any Personal Data relating to a third party, by submitting such Personal Data to us, you also represent to us and must ensure that you have notified the third party of the terms of this Policy and obtained his consent.

Purposes for which we Collect, Use and Disclose Personal Data

5. Casio Singapore uses the personal information of its customers and others for business purposes, and within the scope of the uses below.

6. The main business purposes for which Casio Singapore uses personal information are as listed below.

(a) Customer personal information
Shipping and delivery of products and services
Sending information about products, services, and events
Providing product support and maintenance, and warranty service
Responding to customer inquiries
Providing membership services
Carrying out surveys and monitoring to improve products and services
Customer analytics/data analysis
Executing contracts
Negotiating, meeting, etc., with customers.
Contacting customers in relation to the above

(b) Personal data of business other companies, organizations, suppliers, business associates or partners
Communications, negotiations, meetings, etc., required for business activities
Managing customer and transaction information
Business shipments and deliveries
Implementing business surveys, etc.
Tenders and quotations
Executing contracts including payment processing
Reports, communications, inquiries, etc., to the competent authorities

(c) Personal data of prospective and current employees
Implementing and managing recruitment activities Providing recruitment information and the like to applicants for employment and communications, etc., required for recruitment activities

(d) Other Personal information
Research and development, planning, marketing

7. If personal information is to be acquired and used for purposes other than those described above, said purpose of use, and contact information for inquiries, shall be clearly indicated separately. In such cases the acquired personal information shall be used solely within the scope of the indicated purposes of use.

Who we share your information with

8. Your personal data may be used, disclosed, maintained, accessed, processed and/or transferred to the following persons, whether sited in Singapore or outside of Singapore, for one or more of the purposes set out above:

(a) our headquarters, subsidiaries and group companies;

(b) our employees, consultants and temporary workers;

(c) third party service providers which require the processing of your data, for example, third party service providers which have been engaged by us to:

(i) to provide and maintain any IT equipment used to store and access your personal information;

(ii) to host and maintain this website; or

(iii) otherwise in connection with the provision of certain services provided to you on or via our Website;

(d) our auditors and legal advisors;

(e) governmental and other regulatory authorities or the courts in any jurisdiction.

9. Your personal data may also be disclosed if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use; or to protect the rights, property, or safety of any person (including for example for the purposes of fraud detection and prevention); or to comply with any order of a competent court which has jurisdiction.

Access and Correction of your Personal Data

10. If you:

(a) have any questions or feedback relating to your Personal Data or our Policy;

(b) would like to withdraw your consent to any use of your Personal Data as set out in this Policy; or
(c) would like to obtain access and make corrections to your Personal Data records, please contact our Data Protection Officer, as follows:

Email: dpo@casio.com.sg
Telephone: +65 6480 7118
Address: 238B Thomson Road #18-01/08 Novena Square Tower B Singapore 307685

Cookies

11. Some services offered by Casio Singapore websites use "cookies". A "cookie" is used to provide services to the customer and identifies the computer being used by the customer; however it cannot be used to identify the actual customer unless the customer inputs personal information on the website. Information about a specific customer obtained through a "cookie" is used for the purpose of making Casio Singapore websites more convenient for users. Information about a specific customer obtained through a "cookie” may also be used for the same business purposes as outlined in paragraph 6. Customers may disable "cookies" in browsers; however this may restrict the use of network services provided by Casio Singapore. For more information, please refer to our cookie policy.

Third Party Sites

12. Our website may contain links to other sites and resources that are operated or provided by third parties with different privacy practices. We have no control over and do not take any responsibility for these third party websites and their personal data handling practices, and you are encouraged to review the personal data policies of web sites you choose to visit which are linked from our website.

Amendment

13. This policy may be amended without notice due to the enactment or revision of laws and regulations, etc., or in order to improve the contents. This policy shall be applied from the date of enactment or amendment stated on the website.

Governing Law

14. This policy is governed by the laws of Singapore.

Dispute Resolution

15. Where any disputes arise in relation to this policy, such matters shall be resolved upon consultation in good faith between the customer and Casio Singapore Pte Ltd. In the event that said matters cannot be resolved through consultation, any dispute arising out of or in connection with this policy, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause.

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