Returns & Cancellations | G-SHOCK Watches Singapore

  Returns & Cancellations

Can I return or exchange a product?

Only unopened and unmarked product(s) purchased online on are eligible for return within seven (7) calendar days from the date of purchase (order confirmation). For all returns, please drop an email to (with proof of purchase) and we will assist you as soon as we can. We currently do not offer any exchanges.

Can I cancel my order? 

You may cancel your order only if your order status is "Open Order".

How long will the refund process take? 

Refunds for online orders via card purchases would be credited to the card issuing bank within fourteen (14) business days upon receipt of the unopened and unmarked product(s) at CASIO office. Shipping fees (if applicable) will not be included in the refund amount.

I used a promo code on my order. What happens when I return or cancel my order?

For any promo codes used, only the actual value paid will be refunded in the event of any order cancellation or returns. 

Utilized promo codes may not be reused for your next order. Please refer to the Terms & Conditions of the promotion or drop an email to and we will assist you as soon as we can.