I am having problems logging into my account. What do I do?
You may try to reset your password by clicking here.
Alternatively, you may contact us for assistance regarding your account and our friendly customer support team will contact you as soon as possible.
Will my personal information be shared with third parties?
Is there a membership fee?
No, there are no fees involved. The Casio G-SHOCK membership is free for life.
Can I have more than one G-SHOCK Membership?
You may only register for and hold one G-SHOCK Membership at any time. This membership is non-transferable.
Will I receive a Membership Card?
No, you will not receive a physical membership card. You can access your virtual G-SHOCK membership card by logging in to your account page on the G-SHOCK app or website.
What are my perks and privileges that I can enjoy as a G-SHOCK member?
Get to enjoy exclusive offers and redeem great gifts!
Receive special offers which are exclusive to CASIO G-SHOCK members!
Receive information on the latest arrivals, special collaboration models and exclusive G-SHOCK offers sent directly to your inbox.
Obtain exclusive news on forthcoming product releases and company activities. Be the privileged few with the opportunity to get your hands on limited edition launches.
How do I update my personal particulars and change my password?
Simply login on G-SHOCK app / website and you can update your personal particulars under My Profile.
How do I change my email address?
If you would like to change your email, please contact us.
How do I redeem Cash G-Vouchers?
To use the redeemed G-Voucher at any G-SHOCK stores or CASIO Concept Stores, please log in to your members account on g-shock.sg or G-SHOCK APP and present your Virtual G-SHOCK membership card.
A Cash G-Voucher is valid for 60 days from the date of redemption and not applicable to GMW, MR-G, MT-G, limited edition models and discounted items. If Cash G-Voucher is expired, your points used for this redemption cannot be reinstated.
Only 1 G-Voucher can be used per transaction only. This applies to all G-SHOCK stores and online.
Kindly note that by 30 June 2021, usage and issuance of G-Vouchers will completely cease.